About The SERVQUAL Web
23. 3. 2007
About The SERVQUAL Web
The aim of the presentation is to inform
companies and customers about opportunity to enhance the quality of services by
the SEVRQUAL. It is instrument for measuring service quality developed by
American authors.
On the web you can find necessary information
about service quality survey by the SERVQUAL method, the goal of the survey and
my profile.
The webpage will be constantly updated.
Thank you for your visit.
Jiri
Franek